My recent stay at the Sandton Sun was simply fabulous. The hotel staff truly impressed me with their really good friendliness and professionalism. While I loved the spacious rooms and excellent dining options, the limited choices for lunch and dinner stood out as a small downside. Overall, the convenience of the location connected to the mall and numerous attractions added great value to my experience.
Rooms
10.0
The room was spacious, clean, and well-equipped. I enjoyed the comfortable amenities and beautiful views over Sandton and Johannesburg.
Service
10.0
The staff were exceptionally helpful and attentive. They genuinely made me feel valued as a guest.
Location
10.0
With direct access to the mall, the location was unbeatable. It allowed for easy exploration of shopping and dining options.
Dining
8.0
The breakfast selection was impressive, but I found the lunch and dinner menu a bit limited. However, the overall dining experience was still enjoyable.
Facilities
9.0
Facilities like concierge services were great, adding a lot of convenience. I also appreciated the attentive housekeeping.
Scott
United States of America,
December
2024
7.2/10
I had an enjoyable stay at Sandton Sun. the location was perfect for shopping and dining, and the breakfast was generous and varied. The service from the staff was overall excellent, though I did experience some delays during check-in and with room service requests. My room was clean and spacious, providing a very comfortable stay.
Rooms
8.0
My room was clean and spacious, although the bathroom could have been a bit bigger. The bed was super relaxing, ensuring a great night's sleep.
Service
7.0
The front desk staff was welcoming, but the check-in process was a bit slow. However, the restaurant staff was attentive, especially during breakfast.
Location
9.0
The hotel's location is fantastic. I loved being directly connected to the Sandton Mall, making shopping so convenient.
Dining
8.0
Breakfast offered a wide range of options and was very satisfying, though I did find the service at the restaurant to be a bit slow at times.
Facilities
7.0
The business center could use improvement, as there was a lack of assistance available when needed. However, the spa looked inviting, and the overall facilities were well-maintained.
Richard
United States of America,
November
2024
7.2/10
My stay at Sandton Sun was mostly great. The location provided easy access to Sandton City mall, which was perfect for shopping and dining. I did encounter a bit of a setback with my initial room having a cigarette smell, but the staff quickly addressed it and moved me to a better room. Overall, the service was friendly, though some aspects could use improvement.
Rooms
8.0
The room was comfortable, clean, and equipped with necessary amenities. However, there were some noise disturbances from the bar below as well as some older furnishings.
Service
7.0
While the staff was generally friendly and accommodating, there were a few hiccups with room service responsiveness. Some staff seemed preoccupied at times.
Location
10.0
The hotel’s location was fantastic, offering seamless access to a variety of shopping and dining options through a direct connection to the mall.
Dining
9.0
Breakfast was delicious with many healthy options, though room service delivery times could be inconsistent at times.
Facilities
9.0
The hotel had a comprehensive range of facilities including room service and a shuttle to the airport, enhancing the experience.
Michael
United States of America,
November
2024
6.6/10
My stay at Sandton Sun was a mixed bag. The location is fantastic, with direct access to the mall and plenty of shopping and dining options. However, the arrival experience was a bit rough, and the noise from the party by the pool made it hard to sleep at night. Still, the staff were very nice, making my stay nice despite the drawbacks.
Rooms
8.0
The room was spacious and clean, though it could use some upgrades. The decor felt a bit bland, but it was comfortable overall.
Service
9.0
The staff really impressed me, especially Bonginkosi who made my check-in smoother and Linnet from the restaurant who provided great service.
Location
10.0
The hotel's location is unbeatable, directly connected to the mall and Nelson Mandela Square, making it super easy to shop and dine.
Dining
7.0
The dining options were decent but not really good. It was a bit chaotic during breakfast, yet the food was satisfactory.
Facilities
6.0
Facilities included room service and housekeeping, which was helpful. However, some plug points in the room were not working, causing inconvenience.
Julie
United States of America,
October
2024
5.6/10
My stay at the Sandton Sun was quite a mixed bag. The service and location were both really good, making my experience a pleasant one overall. However, I did notice that some facilities, especially in terms of dining and room ambiance, could use significant improvements. 🌟
Rooms
8.0
The room I had was clean and comfortable, offering excellent amenities like a kettle and Nespresso coffee machine. While the room was nice, I felt the lighting could have been better, as it was quite dim.
Service
10.0
The staff went above and beyond during my stay. I received great assistance with various requests, which made a big difference, especially during a difficult medical trip for my baby.
Location
9.0
The hotel's location is fantastic, with easy access to the nearby shopping mall and beautiful views of Sandton. This made it very convenient for exploring the area.
Dining
6.0
Breakfast was enjoyable, but the restaurant needs improvement overall. The food quality during other meals left much to be desired, which detracted from my overall dining experience.
Facilities
7.0
Some facilities were great, like the gym being well-equipped. However, the room experience could be improved with better lighting and less dry air from the air conditioning.